Privacy Policy

Introduction

ju77 is committed to protecting the privacy and personal data of every player who registers and participates on our platform. This Privacy Policy explains in clear, formal terms what information we collect, why we collect it, how it is used, and the choices you have regarding your data. By using the ju77 website and its services, you acknowledge that you have read and understood this policy.

This policy applies to all users accessing ju77 from Bangladesh, including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions. We handle all data in a responsible, lawful manner consistent with internationally recognised data protection standards.

Information We Collect

When you create an account or interact with ju77's services, we may collect the following categories of personal information:

• Identity information: full name, date of birth, gender, and national identification details as required for KYC verification.
• Contact information: email address, phone number, and residential address including city and district within Bangladesh.
• Financial information: payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard, bank account references) used for deposits and withdrawals. We do not store full card numbers or mobile wallet PINs.
• Technical data: IP address, device type, browser type, operating system, session timestamps, and geolocation data at the region level.
• Behavioural data: game history, betting activity, session duration, preferred games, bonus utilisation, and customer support interaction records.

All collection of personal data is carried out on a lawful basis, including the performance of a contract with you, compliance with legal obligations, and our legitimate business interests in providing a safe and fair platform.

How We Use Your Information

The personal data we collect is used solely for the purposes described below. We do not use your information for any purpose that is incompatible with this Privacy Policy:

• Account creation, identity verification (KYC), and ongoing account management to ensure you are who you claim to be.
• Processing financial transactions including deposits and withdrawals via bKash, Nagad, Rocket, Upay, and banking channels.
• Providing personalised gaming experiences, recommending relevant promotions and bonuses based on your activity on our platform.
• Detecting and preventing fraudulent activity, money laundering, underage gambling, and other prohibited conduct.
• Responding to customer support inquiries, resolving disputes, and communicating important account-related updates.
• Improving the platform's performance, user interface, and overall service quality through aggregated data analysis and user feedback.

Cookies and Tracking Technologies

ju77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files placed on your device that help us recognise you, maintain your session, and understand how you interact with our site. We use strictly necessary cookies (required for the site to function), performance cookies (to analyse usage patterns), and functionality cookies (to remember your preferences).

You may control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the ju77 platform. We do not use cookies to track your activity on third-party websites unrelated to ju77.

Sharing of Your Information

ju77 does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your data only in the following limited and clearly defined circumstances:

• Service providers and trusted partners: payment processors (bKash, Nagad, Rocket, Upay, banking partners), fraud detection services, and technical infrastructure providers who are contractually obligated to protect your data and process it only as instructed by ju77.
• Legal and regulatory obligations: where we are legally required to disclose information to law enforcement authorities, regulatory bodies, or courts of competent jurisdiction in response to a lawful request or subpoena.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, and you will be notified of any such change via email or a prominent notice on our website.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including meeting legal, accounting, and reporting obligations. The specific retention periods vary depending on the type of data and the applicable regulatory requirements.

When your data is no longer required, we will securely delete or anonymise it in accordance with our internal data disposal procedures. If you close your account, we may retain certain transaction records and identity verification documents for a further period as required by applicable law. You may contact us to enquire about the specific retention period applicable to your data.

Data Security

ju77 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our platform uses SSL (Secure Sockets Layer) encryption for all data transmissions between your device and our servers. Access to personal data is strictly limited to authorised personnel who have a legitimate business need.

While we take all reasonable precautions to secure your information, no method of data transmission or storage over the internet is completely immune to risk. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify affected users promptly in accordance with our incident response procedures.

Your Privacy Rights

As a user of ju77, you hold a number of rights with respect to your personal data. You may exercise these rights at any time by contacting our support team:

• Right of access: you may request a copy of the personal data we hold about you and information about how it is being processed.
• Right of rectification: you have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right of erasure: in certain circumstances, you have the right to request the deletion of your personal data, subject to any overriding legal obligations that require us to retain it.
• Right to restrict processing: you may ask us to restrict the processing of your data where you contest its accuracy, the processing is unlawful, or you have objected to processing.
• Right to data portability: where processing is based on your consent or a contract, you may request that we provide your data in a structured, commonly used, and machine-readable format.

We will endeavour to respond to all valid requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing your request to ensure the security of your personal data.

Third-Party Services and Integrations

Our platform integrates with third-party service providers to deliver the full range of features available on ju77. These include payment gateway operators, game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and others), and fraud prevention services. Each of these providers is contractually bound to handle your data in a manner consistent with applicable privacy standards and solely for the purpose of delivering their contracted service.

Please note that this Privacy Policy applies only to data processing activities carried out by ju77. We are not responsible for the privacy practices of any third-party websites or platforms that may be linked from our site, nor for the independent data collection activities of third-party game or payment providers operating under their own respective privacy policies.

Children's Privacy and Age Restriction

ju77 is strictly intended for adults aged 21 and above. We do not knowingly collect, store, or process the personal data of individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered on our platform or provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate corrective action, including deleting any data held about the minor and closing any associated account.

Changes to This Privacy Policy

ju77 reserves the right to amend or update this Privacy Policy at any time in response to changes in applicable law, regulatory requirements, or our internal business practices. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or a prominent on-site notice.

Your continued use of the ju77 platform following the posting of any revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this policy periodically so that you remain informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which ju77 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available 24/7 and committed to resolving all privacy-related enquiries promptly and professionally.